I was recently in the market for some laser-printable wire labels and I stumbled across RAB Telecom Canada. The price was right for the smaller quantity I was after, so I decided to give them a shot. I was a bit confused by some of the wording on the website, so I contacted them.
The next day I had not only an email answering my question, but a personal phone call from the president, Richard, apologizing for the confusion, promising to have the site updated promptly, and he personally had the shipment in hand and ready to go. He added, “I will pay the shipping handling and for the labels in question. Mr. Whitlock I do this because I value your possible future business.”
As promised, I recently received the labels in great condition. It’s honestly some of the best customer service I’ve ever received from any vendor. It was so out-of-the-ordinary and unexpected that it shocked me. If you happen to be reading this because you typed RAB Telecom Canada into Google and arrived here, then let me assure you they exceeded my expectations.